Effective Date: 30-06-2026

Note: Update the effective date before publishing.

Introduction

At Gradwings Consultancy, we are committed to protecting your privacy and handling your personal information with care, security, and transparency.

This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the rights you have regarding your personal data.

By using our website (gradwingsconsultancy.com) or engaging our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

When you contact us, complete an enquiry form, or engage our services, we may collect personal information including:

• Full name

• Email address

• Phone number

• Postal address

• Date of birth

• Passport details

• Academic qualifications and transcripts

• Language test scores

• Employment history

• Financial documentation

• Any other information relevant to your education or visa application

Website Usage Data

When you visit our website, we may automatically collect certain technical information, including:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referring website URLs

This information is collected through cookies and similar tracking technologies to improve the performance, functionality, and user experience of our website.

Communications

We retain records of communications with you, including:

• Emails

• Website enquiry forms

• WhatsApp messages

• Phone enquiries

• Other correspondence

These records are maintained to manage your case efficiently and maintain an accurate history of our interactions.

2. How We Use Your Information

We use your personal information for the following purposes:

• Assessing your eligibility for educational programs and visa applications

• Preparing and submitting university applications

• Preparing and submitting visa applications

• Communicating with you regarding your application status and required documentation

• Providing updates about visa policies, admission deadlines, and our services

• Improving our website and customer experience

• Meeting legal, regulatory, and compliance obligations

We do not use your personal information for purposes other than those described above without your explicit consent.

3. How We Share Your Information

We only share your personal information where necessary to provide our services or where required by law.

Your information may be shared with:

• Universities and educational institutions

• Visa and immigration authorities in Germany, the United States, and the United Kingdom

• Language testing organisations (such as IELTS providers)

• Accommodation providers when assisting with housing arrangements

• Government agencies or regulatory authorities where legally required

We do not sell, rent, or trade your personal information to third parties for marketing or any commercial purpose.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Providing consultancy services

• Maintaining accurate client records

• Complying with legal and regulatory obligations

Client files are generally retained for five (5) years after completion of our services.

After this period, personal information is securely deleted or permanently anonymised.

5. Data Security

Gradwings Consultancy takes the protection of your personal information seriously.

We implement appropriate technical and organisational security measures to safeguard your information against:

• Unauthorised access

• Disclosure

• Alteration

• Loss

• Misuse

• Destruction

Electronic files are stored securely, and access to client information is restricted to authorised personnel on a need-to-know basis.

While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and collect analytical information.

Cookies are small text files stored on your device that help us:

• Improve website performance

• Understand visitor behaviour

• Enhance website functionality

You can manage or disable cookies through your browser settings.

Please note that disabling cookies may affect certain features and functionality of our website.

We do not use cookies to collect personal information without your knowledge.

7. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• The right to access the personal data we hold about you

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of your personal data

• The right to withdraw consent where processing is based on consent

• The right to object to certain types of data processing

• The right to request data portability where applicable

To exercise any of these rights, please contact us using the details provided below.

8. Third-Party Websites

Our website may contain links to third-party websites, including:

• Government immigration portals

• Universities

• Language testing organisations

• Other external resources

This Privacy Policy applies only to the Gradwings Consultancy website and services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any external websites before providing personal information.

9. Children’s Privacy

Our services are intended for individuals aged 18 years and above, or for minors whose applications are managed by a parent or legal guardian.

We do not knowingly collect personal information directly from children under the age of 18 without verifiable parental or guardian consent.

If you believe we have unintentionally collected such information, please contact us immediately so that appropriate action can be taken.

10. Changes to This Privacy Policy

Gradwings Consultancy may update this Privacy Policy from time to time to reflect:

• Changes in legal requirements

• Updates to our services

• Improvements to our data handling practices

Any changes will be published on this page together with a revised Effective Date.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Gradwings Consultancy

Office Address: [Insert Karachi Office Address]

Phone (Pakistan): +92 332 1466649

Phone (Germany): +49 177 7924262

Website: gradwingsconsultancy.com